The Book House has no minimum order requirements. We will order each of your book requests from the information you provide on your order. Naturally, the most complete information available - author, title, publisher, quantity, edition, ISBN, year, estimated price - will allow our order department to direct your request to the correct source without delay. Our publisher address file is updated continually and new sources are added as your orders provide us with new information. Our publisher master file is as current as any in the country, from tracking the merger of large publishers to locating an obscure author or society.

THERE IS NO LIST OF PUBLISHERS YOU MUST CHECK....WE ACCEPT THEM ALL *

This includes all...

• Scientific & Technical Publications 
• Trade Publications  
• University Press Publications  
• Government Publications (local, state, and federal)  
• Small Presses & Authors  
• Paperbacks  
• Juvenile/Library Bindings  
• Standing Orders  
• European Imprints with U.S. Distributors  
• Non-Book Material (microfilm, fiche, audio visual, software)  
• Departments of Universities  
• Canadian Publications

*Unless publisher will supply only to end user or, in our experience, the publisher provides unreliable delivery.

The Book House delivers exactly what we promise. Here's how...

1. Ordering from thousands of different publishers, prepaying when required.
2. Regular claiming to publishers to ensure the earliest possible delivery.
3. Average Delivery: 73% in 30 days, 90% in 60 days, 95% in 90 days
4. Only publisher documented out of print and permanently out-of-stock titles are cancelled.

The Book House can receive electronic transmission of orders via email, ftp or modem from most commercial and library-developed automated acquisition systems. We also have online services such as our Order Database and Web Order, available via our web site, which are provided free upon request. Contact our EDI Department for further information.

Calls on our Toll-Free number are answered directly by our Customer Service Representatives. The person who answers the phone is the person who can help you. No switchboard - no holding - no voice mail - just answers!

If you need additional assistance visit our Who's Who page for a complete list of e-mail addresses.

Your order is maintained online at Book House, enabling our staff to answer your inquiries and enter current publisher reports. If a book is not billed within 45 days of the receipt of your order, and a publisher stock status report has not been received, our computer generates a claim to the publisher for delivery or report. As publisher reports are received, they are entered into our computer to immediately update your order status. In addition, our Customer Service staff telephones and writes publishers to ensure earliest possible delivery of out of stock titles. This continual updating assures a prompt and accurate reply to your inquiry about an open order.

Our automatic claim cycle and subsequent monthly open order reports will effectively eliminate your library's need to claim.

We offer a variety of options to customize our service to the library's particular needs. Special requirements including separate billing, proforma invoices, arrangements for grant monies, extra invoice copies, and pre-publication offers are accommodated by a toll-free telephone call or E-mail message to our sales office. Our staff utilizes an automated system to set up each account's specific instructions. Bids and quotations are available on individual orders and special projects.

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	208 West Chicago St. Jonesville, Michigan 49250 Phone 800-248-1146 Fax 800-858-9716