| EDI Ordering | Customer
Service | Rush Orders | Web Orders | Customized Options
The Book House has no minimum order requirements. We
will order each of your book requests from the information you provide on your order.
Naturally, the most complete information available - author, title, publisher, quantity,
edition, ISBN, year, estimated price - will allow our order department to direct your
request to the correct source without delay. Our publisher address file is updated
continually and new sources are added as your orders provide us with new information. Our
publisher master file is as current as any in the country, from tracking the merger of
large publishers to locating an obscure author or society.
THERE IS NO LIST OF PUBLISHERS YOU MUST CHECK....WE
ACCEPT THEM ALL *
This includes all...
- Scientific & Technical Publications
- Trade Publications
- University Press Publications
- Government Publications (local, state, and
- Small Presses & Authors
- Juvenile/Library Bindings
- Standing Orders
- European Imprints with U.S. Distributors
- Non-Book Material (microfilm, fiche, audio visual,
- Departments of Universities
- Canadian Publications
*Unless publisher will supply only to end user or, in
our experience, the publisher provides unreliable delivery.
The Book House delivers exactly what we promise.
- Ordering from thousands of different publishers, prepaying
- Regular claiming to publishers to ensure the earliest
- Average Delivery: 81% in 30 days, 94% in 60 days 97% in 90 days. (2012)
- Only publisher documented out of print and permanently
out-of-stock titles are cancelled.
The Book House can receive electronic transmission
of orders via ftp and email from most commercial and library-developed automated
acquisition systems. We also have online services such as our Order Database available via our web site, which are
provided free upon request. Contact our EDI Department for further information.
Calls on our Toll-Free number are
answered directly by our Customer Service Representatives. The person who answers the
phone is the person who can help you. No switchboard - no holding - no voice mail - just
If you need additional assistance visit our Who's Who page for a complete list of e-mail addresses.
Your order is maintained online at Book House, enabling our
staff to answer your inquiries and enter current publisher reports. If a book is not
billed within 45 days of the receipt of your order, and a publisher stock status report
has not been received, our computer generates a claim to the publisher for delivery or
report. As publisher reports are received, they are entered into our computer to
immediately update your order status. In addition, our Customer Service staff telephones
and writes publishers to ensure earliest possible delivery of out of stock titles. This
continual updating assures a prompt and accurate reply to your inquiry about an open
Our automatic claim cycle and subsequent monthly open order
reports will effectively eliminate your library's need to claim.
The Book House can receive your rush orders via email,
fax, phone, FTP, our online order database, or from your ILS. We place rush orders as
they are received with the publishers using their inventory for the highest fulfillment possible.
We are able to customize our rush service to meet your requirements.
Please note we do not offer discounts on rush orders.
Super Service - Some of our customers require automatic Next day or 2nd day air
service for their rush accounts. We place these orders immediately and request the publisher
ship to the Book House via either next day or 2nd day air. If the order is not readily available
for shipment we let you know the status. Depending on the library's location from the Book House,
we then ship the materials out to ensure delivery from us within a 1 to 2 day time frame.
Please note we do charge customers for the actual UPS fee charged by the publisher and incurred
by the Book House. This charge appears on your invoice on a separate line. Drop shipments from
the publisher are available in certain situations; however, we can’t be responsible for the quality
of the shipment.
Regular Rush Service: Our standard rush delivery is 10-15 days depending on actual
publisher inventory. Rushes are billed daily and shipped ground UPS. There are no additional fees
for this service.
Customers can also provide a "need by date" on their rush orders
and our staff will place the orders to comply. This helps to eliminate unnecessary air fees.
The Book House has successfully worked with customers to tailor our services
to meet their needs. We can assign a customer service representative to handle all your rushes. We can bill
and ship each requester’s orders separately and put their name on the package so your receiving department
can route them expeditiously. We can set up a separate rush account so you can check the status of your
orders online and receive separate statements from your regular account. Just ask for what you need and
we will make every effort to comply.
Contact us today to customize your rush service.
An increasing number of independent suppliers of books and DVDs sell only on websites and require
payment by credit card, PayPal, or other payment utility. To reduce their internal costs
libraries are increasingly sending those orders to us, along with their usual firm and standing orders.
Providing these kinds of materials is our fastest growing product line! By placing your Web Orders
with the Book House, you can reduce the staff costs and time required to source, order, and track
materials. We use our credit cards to acquire these materials for you and relieve your staff of
the considerable burden of reconciling credit card statements. When you order from the Book House,
we reliably and accurately supply your orders on our normal Book House invoice, payable in net 30 days.
Web Orders are nonreturnable when shipped as ordered. Most are sold with a
service charge of $7.00 to $15.00 added to our cost.
We encourage the
library to include URL info with their orders.
We offer a variety of options to customize our
service to the library's particular needs. Special requirements including separate
billing, proforma invoices, arrangements for grant monies, extra invoice copies, and
pre-publication offers are accommodated by a toll-free telephone call or E-mail message to
our sales office. Our staff utilizes an automated system to set up each account's specific
instructions. Bids and quotations are available on individual orders and special projects.
Start right now to improve the service
your acquisitions department receives by
contacting the Book House today!
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West Chicago St.
Jonesville, Michigan 49250